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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Meredith Bookstaver

Meredith Bookstaver

April 10, 2026

5  out of  5
rating by Meredith Bookstaver
"Kyle is so great! He was patient with our million questions and took the time to ensure we understood everything. The most pleasant insurance conversation we’ve ever had."
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Ryan Findlay

April 10, 2026

5  out of  5
rating by Ryan Findlay
"Kyle was a major help for us recently as we dealt with a fun fiasco with our lender. He went above and beyond in many ways and is a another reason why we will always stay loyal to the Melissa Carlton State Farm team."
We responded:
"Thank you Ryan! We appreciate your business. So glad that we could help you with your auto and renters insurance. We look forward to working with you in the future."
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Walter Witt

April 9, 2026

5  out of  5
rating by Walter Witt
"Amazing service, Alex saved my mother thousands from her previous car insurance and was very helpful with any questions we had. Everything was smooth and went by incredibly well. Highly recommend this branch to anyone trying to save on insurance."
We responded:
"Thanks for the 5 ⭐️ review Walter! We are very glad that Alex could help save your mom money on her car insurance! Thank you for supporting you local STL insurance agency!"
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Ken/Jodie Hintze

April 9, 2026

5  out of  5
rating by Ken/Jodie Hintze
"Tanell was very nice, kind and thorough."
We responded:
"Thank you for the 5 Star review! Tanell loves helping clients with their insurance needs!"
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Lexi Morgan

April 9, 2026

5  out of  5
rating by Lexi Morgan
"Becky is great!!! She answered all of my questions and is very nice. Definitely recommend!!"
We responded:
"Thank you! I’ll be sure to share this with Becky—she takes great pride in making sure every policy review is thorough and easy to understand. We love serving our local community and keeping car insurance simple for our neighbors."
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Brian Morgan

April 9, 2026

5  out of  5
rating by Brian Morgan
"Becky is amazing !!! Thank you for helping me with all my insurance questions. I would highly recommend"
We responded:
"Thank you for choosing us for your car insurance! Becky and the rest of our Saint Louis team are always here to help with your insurance needs or a quick policy review. We value our relationship with you!"
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Joshua

April 7, 2026

5  out of  5
rating by Joshua
"Alex didn't just help me he built a honest trusting relationship with me and helped me with knowing what I needed to do. It took two calls as I didn't have everything I needed. He was patient and understanding."
We responded:
"Thank you for the 5 ⭐️ review Joshua! Were are glad Alex could help you out with your insurance. Thank you for supporting your local Webster Groves agency!"
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ava carlton

April 6, 2026

5  out of  5
rating by ava carlton
"Love them 🤩🤩🤩🤩"
We responded:
"Thank you so much for your 5 ⭐️ review, Ava! Our local Webster Groves agency appreciates your support! "
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Linda Funk

April 6, 2026

5  out of  5
rating by Linda Funk
"Hanako helped me save money with Drive Safe and Save! She was so patient and kind with us. I highly recommend this office for their phenomenonal customer service!"
We responded:
"Thank you so much for your 5 star review, Linda! We are so happy that Hanako took amazing care of you! We pride ourselves on our phenomenal customer service and we are so happy that was your experience! We hope to insure you and your family for the years to come! "
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Kelsie Wall

April 6, 2026

5  out of  5
rating by Kelsie Wall
"If I could give 10 stars I would! Great service! Everyone on the team is amazing and always willing to help. Highly recommend this office to anyone switching to State Farm."
We responded:
"Thank you so much for your 5 ⭐️ review, Kelsie! We are so grateful for your support of our woman-owned agency and hope to insure you and your family for the years to come!!"
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Joe Bennett

April 6, 2026

5  out of  5
rating by Joe Bennett
"I had a great experience working with Kyle Patterson while getting insurance quotes. He was incredibly helpful, patient, and knowledgeable throughout the entire process. Kyle took the time to explain everything clearly, answered all of my questions, and made sure I felt confident in my options without ever feeling pressured. What really stood out was how attentive and responsive he was—he genuinely cared about finding the best fit for my needs. His professionalism and friendly approach made what can usually be a stressful process feel easy and smooth. I truly appreciate all of his help and would highly recommend Kyle to anyone looking for reliable and supportive assistance with insurance."
We responded:
"Thank you so much for the 5 Star review and kind words about Kyle, Joe! We are so happy that he made your insurance experience a spectacular one! Our local, Webster Groves, woman-owned agency hopes to insure you for the years to come! "
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Piper Vendetti

April 6, 2026

5  out of  5
rating by Piper Vendetti
"We recently changed our insurance over to State Farm. Kyle helped us navigate through the process with ease. It was a wonderful experience he answered all my questions as well as soothing any anxiety my husband had. I have recommended him to 2 of my friends and will continue to do so"
We responded:
"Thank you so much for your 5 star review, Piper! We are so happy you were happy with the service Kyle provided for you! We hope to have you with State Farm for the years to come! "
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Jada Robinson

April 3, 2026

5  out of  5
rating by Jada Robinson
"Hanako is hands down the best receptionist. She is so kind, this office is so flexible and very responsive. Anytime i need anything they are there and reminders are amazing!"
We responded:
"Thank you so much for your 5 star review Jada! We are over the moon that Hanako has been able to make your insurance experience so easy and stress free! ❤️ "
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Maureen Mercier

April 3, 2026

5  out of  5
rating by Maureen Mercier
"Tanell is great to work with and always looking out for her clients. Highly recommend working with State Farm and the Melissa Carlton team!"
We responded:
"Thank you Maureen! It is so great to discuss insurance needs with our clients. Tanell loves to customize coverage for our clients!"
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Rachel West

April 1, 2026

5  out of  5
rating by Rachel West
"Kyle made the process smooth and straightforward for me! Super grateful"
We responded:
"Thank you so much for your 5-Star Review, Rachel! We are so glad Kyle made your insurance process smooth and straightforward! Our woman-owned, local team looks forward to insuring you for the years to come! "
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Gypsy Diva

March 31, 2026

5  out of  5
rating by Gypsy Diva
"Kyle is wonderful as State Farm agent to explain everything and as human being I love him I’ll give him 100 ✨⭐️🌟and whole Mellisa’s Tim Ty!"
We responded:
"Thank you so much for your 5 ⭐️ review, Senija! We are so happy to have you as a part of the #MCgotyourback family and that Kyle took amazing care of you! Our local, woman-owned agency can’t continue without amazing people like you! We hope to insure you for the years to come!"
Profile photo of Erin Lane Perrin

Erin Lane Perrin

March 30, 2026

5  out of  5
rating by Erin Lane Perrin
"I recently worked with Kyle to switch my home and auto insurance to State Farm. He was friendly and knowledgeable on the phone and took care of everything we needed to get the same coverage at a much better rate. I’ve already recommended them to friends because it was so quick and easy to save so much on my policies."
We responded:
"Thank you so much for your 5-star review, Erin! Our local, woman-owned agency appreciates your support! We are so happy Kyle made your experience convenient and quick, and that we saved you money! Referrals are the GREATEST thank you that you could ever give us! We hope to insure your family for the years to come! "
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Rhea Cartright

March 29, 2026

5  out of  5
rating by Rhea Cartright
"We recently switched from Progressive to State Farm, and working with Kyle made the entire process smooth and stress-free. He took the time to walk us through bundling our policies and made sure we had great coverage without overpaying. Kyle was knowledgeable, patient, and genuinely focused on what was best for our family—not just making a sale. He answered all of our questions clearly and helped us feel confident in our decision to switch. If you’re looking for someone who actually cares and goes the extra mile, I highly recommend Kyle!"
We responded:
"Thank you so much for your 5 ⭐️ review, Rhea! We are so happy that Kyle made your insurance transition easy and stress-free! We appreciate your support and look forward to insuring your family for the years to come! "
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simon alvarez

March 28, 2026

5  out of  5
rating by simon alvarez
"Kyle has been absolutely fantastic to work with! He made the entire insurance process simple, clear, and stress-free. He took the time to explain all my options, answered every question with patience, and truly made me feel like he had my best interests in mind. It’s rare to find someone so knowledgeable and genuinely caring. I highly recommend Kyle to anyone looking for reliable and trustworthy insurance guidance!"
We responded:
"Thank you so much for your 5 ⭐️ review, Simon! We are so happy that Kyle made your insurance experience clear, stress-free, and simple! Our local, woman-owned, Webster Groves agency looks forward to insuring you and your family for the years to come! "
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Richard

March 28, 2026

5  out of  5
rating by Richard
"Kyle is absolutely the best. Came in today in his day off and had plans for a big sporting event and made sure to get me insurance for our new business, Mattress Dogzzz. To make sure we opened today. For our first day. This means so much, I am so moved my this person and this company with their/his commitment to us/his customers/community ♥️♥️♥️"
We responded:
"Thank you so much for your 5 ⭐️ review, Richard! We are so happy Kyle made your business experience easy and convenient! Our local, woman-owned agency appreciates your continued support! "
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Lisa Black

March 27, 2026

5  out of  5
rating by Lisa Black
"Listened to my needs and worked on plan together."
We responded:
"Lisa, we truly try to come alongside you to create the right plan for you! It is a pleasure to discuss pet insurance and supplemental health with you."
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Matt Randall

March 27, 2026

5  out of  5
rating by Matt Randall
"Becky is amazing here"
We responded:
"Thank you so much for the 5-star review! We take great pride in being a local Saint Louis agency. Building a long-term relationship with our clients is our top priority, whether we’re walking you through the claims process or sitting down for a personalized policy review. "
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Michael Chirco

March 27, 2026

5  out of  5
rating by Michael Chirco
"Very thorough and understanding my needs"
We responded:
"Thank you so much for the five star review Michael! It was great to discuss your auto, home, and life policies today!"
Profile photo of Olivia Koppel

Olivia Koppel

March 27, 2026

5  out of  5
rating by Olivia Koppel
"Had an amazing experience getting my auto insurance with Anna! She made the process super easy and saved me a ton of money! Highly recommend for anyone looking for affordable insurance quotes and great customer service!"
We responded:
"Thank you, Olivia! We’re glad Anna could help you find auto insurance at an affordable price to fit your needs. Providing great customer service is always our top priority!"
Profile photo of Kelley Simms

Kelley Simms

March 24, 2026

5  out of  5
rating by Kelley Simms
"Dealing with Sumer is always a pleasant experience! She makes sure to find discounts to help you save and does a good job explaining what you are getting! I would definitely recommend Sumer for your auto and homeowner needs! Thank you Sumer!!!"
We responded:
"Thank you for your 5 star review Kelley and support of our woman owned agency! We are glad that Sumer could help you with your auto and renters insurance needs. Please let us know if you need anything at all!"