State Farm® Insurance Agent Melissa Carlton
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sara Spotanski
December 23, 2025
"One of the most fun insurance agencies I’ve ever worked with!! Let alone is everyone amazing to talk to and incredibly knowledgeable, Melissa and her team make buying insurance more than just marking things off a to-do list!"
Antoine Kharsa
December 23, 2025
"I’m writing this review regarding Becky Stevenson. I contacted her for help adding my wife to my insurance policy, and she went above and beyond to make it happen. She handled everything within minutes, and before I even finished the call, she had already sent me all the required paperwork. I later emailed her with a few additional questions, and she responded right away. The process was smooth, and fast. This is honestly the best service I’ve received from an insurance company. I truly appreciate her professionalism and dedication!"
John Capellupo
December 23, 2025
"MC is wonderful to work with and provides top-notch service. I cannot recommend her enough!"
"Thank you so much for your 5 ⭐️ review, John! Our local Webster Groves office strives to provide the best service possible! We hope to insure you for the years to come!"
Garrett Webb
December 23, 2025
"The MC team are always responsive, friendly, and go above and beyond to cover my back. I am so lucky to know I have an agent who is active in the community, supports my goals, and has a team looking out for me! Highly recommend."
"Thank you so much for your 5 ⭐️ review Garrett! We are so glad you find our office responsive and friendly! We absolutely love being able to give back to the community! We look forward to continuing working towards your goals for the years to come— and having your back every step of the way! "
Trent Hopkins
December 23, 2025
"Tanell was extremely knowledgeable and professional in helping to achieve my goal. So fun and exciting to feel confident in my decisions. Thanks."
"Thank you so much for 5-stars!! Tanell loves helping people with their insurance and financial product needs."
Jacob Andrews
December 23, 2025
"Tanell Spears was very friendly and lovely to work with. 10/10 would recommend."
"Thanks Jacob! We love chatting with young people about their auto insurance!"
Deon Johnson
December 22, 2025
"Awesome agent! Checks in to make sure claims are ok and checks to see what discounts our family might be eligible for. Couldn’t be happier."
"Thank you so much Deon! We pride ourselves on excellent service and always having your back! ❤️"
Austin Laves
December 19, 2025
"Hanako was able to provide me with great customer service and was incredibly welcoming during my visit!"
"Thank you so much for your 5 star review, Austin! We are so glad Hanako was able to be of such service to you! 💗"
Leila Jackson
December 19, 2025
"I cannot say enough great things about this offic especially Summer. She is incredibly kind and helpful, always making sure you receive the best deal on your policy while remaining honest and transparent. I called today hoping to speak with her, and although she was busy, Kyle assisted me and provided the same outstanding level of service. You can truly tell this office holds itself to a high standard when it comes to customer satisfaction"
"Thank you so much for your 5 star review Leila! We are so happy our office has been able to provide you with great customer service with your auto and renters insurance. Thank you for your support of our Webster Groves agency, we hope to be an invaluable resource for the many years to come :)"
olivia maguire
December 15, 2025
"Sumer was very helpful and great to work with for my family’s insurance policy!"
"Thank you for your kind review and support of our Webster Groves Agency Olivia! We are glad that Sumer could assist you with your home and auto insurance! Please let us know if you need anything at all. "
Taylor Bahr
December 14, 2025
"Sumer was amazing she helped so much with my auto and renters made the process so easy and convenient! Highly reccomend!"
"Thank you so much for your 5 star review, Taylor! We are so happy Sumer was able to help you with your auto insurance and renters insurance! We are so happy you found your customer service experience to be convenient and easy! "
Georgette McLain
December 14, 2025
"I have received very personalized service from Miss Sumer. She is very professional and organized. She is always happy to help!!"
"Thank you for your 5 star review Georgette and your support of our woman owned business! We hope to be an invaluable resource to you for the many years to come. "
Haley
December 14, 2025
"Kyle is amazing! He answered all of my insurance questions and made the entire process so easy!"
"Thank you so much for your 5 star review, Haley! We are so happy Kyle provided excellent customer service and made shopping for insurance so easy at our local Webster Groves office! "
Carl Michalak
December 14, 2025
"This is honestly an awesome State Farm branch! Everyone is super friendly! I had the pleasure of working with Sumer and she is an outstanding agent. Super helpful, easy to talk to, and made the whole process really straightforward. You can tell she genuinely cares about helping people and getting things right. Highly recommend this branch and working with Sumer!"
"Thank you for your 5 star review Carl! We are so happy Sumer was about to help you with your home and life insurance. Thank you for your support of our local Webster Groves Agency. Please let us know if you need anything at all. "
Lauren Walls
December 14, 2025
"Hanako went above and beyond in helping me find the right plan!!! I recommend her for all your insurance needs <3"
"Thank you for such a sweet review Lauren! We are so happy we were able to help you with your insurance here in Webster Groves State Farm office!"
Kurtis Amburn
December 13, 2025
"Kyle helped me with my auto and renters insurance and made everything super easy! Highly recommend!"
"Thank you so much for your 5-Star review, Kurtis! We are so happy Kyle made your auto insurance and renters insurance experience easy and stress-free! We hope to insure you at our local Webster Groves office for the years to come! "
Cole Westermayer
December 13, 2025
"Tanell was awesome! I’m in the process of getting a car and she made the entire insurance process smooth sailing. She even went out of her way to help us on her off day. She was kind and made sure we were throughly taken care of!"
"Thank you Cole! I’m so glad we were able to help you with your auto and life insurance. Our team strives to make sure we have your back all the time, not just during business hours."
Chad Holland
December 13, 2025
"Summer was great to thoroughly inform me of my options and I also saved money!"
"Thank you for your 5 star review Chad! We are so happy Sumer was able to assist you with your auto insurance. Please let us know if you need anything at all. "
Becky Stanley
December 12, 2025
"Kyle was extremely patient and helpful with the entire process. He gave us much better coverage and and MUCH better rate than we were previously paying. I appreciate all their help!"
"Thank you, Becky! I am glad we could save you money on your home and auto insurance with even better coverage. We are happy to have you with us!"
Mary Large
December 12, 2025
"Sumer is awesome! Thank you so much!"
"Thank you Mary! We are so happy that we can help you with your auto and home insurance. We appreciate your business and we hope to be a valuable resource for many years to come! :)"
Patty Browne
December 12, 2025
"Involved in a major multi car accident. State Farm employees have handled everything with kindness, urgency and efficiency. They have been there for me through a very difficult situation. I am grateful."
"Patricia, thank you for your wonderful review. We were saddened to see you got into such a terrible accident but we are so glad we were able to be a support during this difficult time. We hope to have your back for many years to come! ❤️"
Ed Bushell
December 5, 2025
"Good rates great service. Everyone is so helpful"
"Thank you so much for your 5 ⭐️ review Ed! We are so happy you trust our local Webster Groves agency with your insurance needs!"
kennedy b
December 4, 2025
"Ask for Anna! She’s amazing!!"
"Thanks Kennedy for your kind words! We appreciate you choosing our local St. Louis, MO office for your auto insurance!"
Brian Postill
December 4, 2025
"Anna is amazing! She explained all coverages and policies so well and pointed out gaps in my coverage. I would definitely recommend calling her and the team if you need help with any kind of insurance!"
"Thank you, Brian! We’re so glad we were able to help with your auto insurance needs and thank you for supporting our local St. Louis, MO business!"
Hannah Love
December 4, 2025
"Incredibly helpful! Anna Trojan had excellent customer service. She was able to explain everything throughly and made my experience switching car insurance painless!"
"Hannah, thank you for the 5 star review! We appreciate your trust in us to help with your auto insurance needs!"