State Farm® Insurance Agent Melissa Carlton

"Thank you Becky! for truly being the best agent I have ever worked with. No one cares more than you. Thank you for always going above and beyond to answer all of my questions and getting me the answers I need. you are so much more than just an insurance agent you have such a great heart and truly care about ur clients way more than anyone I have ever worked with Thank you for all that you do"

"Tanell was knowledgeable, friendly and made making updates to our policy simple and easy. She went through and looked for any and all discounts to help my family. She took her time, explained the process and answered all questions. Our experience with this office as a whole has been nothing short of AMAZING! Communication and they’re very quick to get back with you is also so much appreciated especially when dealing with insurance. I would recommend this group to anyone! Thank you!"

"Great experience! Helped me set up insurance over the phone, hassle free and very efficient!"

"Diane Leis is my fav agent!!! Always there for random questions & help. Highly recommend if you want someone professional, friendly, & speedy at getting back to you!"

"Diane is the best of the best! Super knowledgeable and was able to answer any questions that we had! Would definitely recommend her to anyone looking for insurance!"

"Very informative & helpful."

"I just love my State Farm team family. They provide great customer service, are very knowledgeable, and are very helpful."

"Buying Insurance isn't like buying most things in life. At the end of the transaction I don't have anything to hold in my hands. But what I do have is peace of mind, and trust that when things go wrong there is someone that has my back. That's why it takes someone special to sell insurance - you have to know that they care, and you have to know that you can trust them. I'm taking the time to write this review because working with Becky Stevenson throughout this process has made me realize that more than ever. I never felt like she was trying to "sell" me on anything. I felt like she cared, she wanted me to have that peace of mind, and she wanted me to trust her. And I did! Thank you, Becky and Thank you State Farm. You've answered all of my questions and I feel better prepared now to tackle these important decisions for myself and my family."

"Melissa Carlton and her office have gone above and beyond what I ever expected from an insurance agent. They've made handling and updating multiple policies, including our condo policy, renters, and auto insurance, very easy to deal with. Everyone I've interacted with on their team is incredibly professional, friendly, and responsive. My family's home was condemned by the tornado that hit St. Louis in May 2025, while my wife was eight months pregnant. When we were having issues with our claims handlers in the immediate aftermath (getting reassigned multiple times and not getting clear answers about the amount of time we would covered for housing), Melissa's team stepped in personally to make sure that we were able to secure safe housing while my wife gave birth and the first year of our baby's life. If you are searching for an insurance agent, stop searching and choose Melissa and her team, they are the best!"

"Diane has been wonderful everytime I’ve spoke to her. She has been great and I would highly recommend this office to anyone. I really feel like she truly cares about me and my family. I’ll never go elsewhere for my home auto and life insurance needs."

"Just got a great quote from a thoughtful agent"

"Switched over recently and couldn't be happier. Diane was great to work with, and the entire office staff is so welcoming and friendly."

"I had a fantastic experience working with Diane! She is incredibly knowledgeable, responsive, and took the time to explain my coverage options in a way I could easily understand. You can tell she really cares about each of her customers! Highly recommend!!"

"diane is the best! super knowledgeable and prompt. definitely recommend."

"We removed some autos and added an auto to our policy today. Becky was very helpful and friendly"

"Rebecca (Becky) is absolutely amazing with her clients. I would recommend her to all. She goes above and beyond to be sure you have the perfect policy and any add ons :)"

"Diane always goes above and beyond for her clients, wanting to make sure they have the best service and are prepared for anything. I’m grateful for her hard work!"

"It was great talking with Diane recently from the office about our insurance. She's very friendly and helpful, knowledgeable about the services, and made sure all our clerical information was in order. We're always well taken care of by everyone in Melissa's office, it's great working with them!"

"I switched over to this office and they're amazing! I’ve worked with Diane and she’s very thorough and extremely helpful. I’d highly recommend this office for insurance needs."

"Diane is great at State Farm! She helped us with all of our insurance needs for years! She’s very helpful and can help you understand all your options and why you need them!"

"The quote is reasonable and the staff is nce"

"I had Auto and Renter policies Melissa Carlton office for 5 years. The office staff was always helpful and easy to work with. Only reason i m not with them now is I just moved to Texas"

"Great Place"

"Hanako was very helpful."

"Ava was fantastic to work with! She made the entire insurance process simple, clear, and stress-free. She was professional, responsive, and truly cared about helping me find the right coverage. Highly recommend working with her!"