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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John Reffner

April 30, 2026

5  out of  5
rating by John Reffner
"Great Place"
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Daniel Kennedy

April 30, 2026

5  out of  5
rating by Daniel Kennedy
"Hanako was very helpful."
We responded:
"Thank you Daniel! We pride ourselves on being there for you. Don't hesitate to reach out anytime! #MCGotYourBack ❤️"
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Zac Sinclair

April 30, 2026

5  out of  5
rating by Zac Sinclair
"Ava was fantastic to work with! She made the entire insurance process simple, clear, and stress-free. She was professional, responsive, and truly cared about helping me find the right coverage. Highly recommend working with her!"
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Josh Thornington

April 30, 2026

5  out of  5
rating by Josh Thornington
"Anna really helped with my insurance questions when I had a tree fall on my garage"
We responded:
"Thank you, Josh! We’re so glad Anna was able to help you with your claim. It means a lot to serve our Webster Groves community and help individuals with their insurance needs. We’re always here when you need us!"
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Mason Cord

April 28, 2026

5  out of  5
rating by Mason Cord
"Yo this girl is it!!! I wasn’t a big fan of State Farm after some issues with a claim a couple years back. But she brought me back and I’m so happy I let her. She gets it done!"
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Aylin Avery

April 28, 2026

5  out of  5
rating by Aylin Avery
"Alex Corrubia is amazing!"
We responded:
"Thank you Aylin! We truly do appreciate your support. It means lot to serve our Webster Groves community and help families with their insurance needs every day. We’re always here when you need us! #MCgotyourback"
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Mallory S

April 28, 2026

5  out of  5
rating by Mallory S
"I’ve been a customer of Melissa Carlton’s State Farm office for both home and auto insurance, and I’ve always had a great experience. Ava is quick to help with any issues, easy to talk to, and always kind and professional. I’ve also been really impressed watching her graduate high school early and begin working at the agency with such a strong work ethic. She is hardworking, personable, and truly cares about helping people. I really appreciate the support from this office and would absolutely recommend them!"
We responded:
"Thank you so much for your kind words and for trusting Melissa Carlton State Farm with your home and auto insurance, Mallory! We’re so glad Ava has made your experience easy and supportive—she truly cares about helping our customers find the right coverage, pricing, and protection. Whether it’s car insurance, homeowners insurance, or personalized quotes, we’re always here to help. We appreciate you being apart of our agency! #MCgotyourback"
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Steven Sy

April 28, 2026

5  out of  5
rating by Steven Sy
"I had a great experience working with Anna. She was incredibly helpful and patient throughout the entire process, taking the time to answer all of my questions clearly and thoroughly. I would definitely recommend Anna to anyone looking for a reliable and knowledgeable insurance agent."
We responded:
"Thank you, Steven! We really appreciate you trusting us to review your coverage. Most people don’t realize what’s missing until it’s too late, so we’re glad we could help you feel confident in your protection here in Webster Groves. #MCgotyourback"
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brenda schoen

April 24, 2026

5  out of  5
rating by brenda schoen
"kyle was awesome. great to work with"
We responded:
"Excellent! I’m so happy to hear this Brenda, Katie is the best of the best! We are happy to have you with us!"
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John Frazer

April 24, 2026

5  out of  5
rating by John Frazer
"Hanako and Anna were both so lovely to work with and got me a great rate and helped me with my Drive Safe and Save"
We responded:
"Thank you John! We love being able to serve customers like you here at our Webster Groves agency here in Missouri! #MCGotYourBack"
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Francesseca Nelson

April 24, 2026

5  out of  5
rating by Francesseca Nelson
"I've been a AAA customer for many years and I've never had an agent been as helpful, kind, and knowledgeable as Sumer Grimes. She was able to give a quote explain all the in and outs that most failed to explain. I'm glad to say my experience with Miss Grimes is one of the best I've had with an insurance agent. Thank you Sumer!!"
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Chris Amburn

April 24, 2026

5  out of  5
rating by Chris Amburn
"I had an amazing experience with Melissa Carlton State Farm! From the moment I reached out, the team was responsive, knowledgeable, and genuinely cared about finding the right coverage for me. Kyle took the time to explain my options clearly and made the whole process simple and stress-free. I never felt rushed or pressured—just supported. They helped me with my auto/home/life/business insurance and even found ways to save money while improving my coverage. It’s rare to find a team that combines professionalism with such a personal touch. If you’re in the St. Louis area and looking for an insurance agency that truly has your back, I highly recommend Melissa Carlton State Farm. #MCgotyourback"
We responded:
"Thank you for your 5 ⭐️ review, Chris! We are so glad that you are pleased with our office, and that Kyle worked hard to make sure your mind was at ease! We hope to have you with our office for the years to come! "
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Monyae Reid

April 24, 2026

5  out of  5
rating by Monyae Reid
"I enjoyed the fact that he educated me on all the discounts and didn’t try to take advantage of it since it is my first vehicle!"
We responded:
"Thank you, Monyae! We really appreciate you trusting us to review your coverage. Most people don’t realize what’s missing until it’s too late, so we’re glad we could help you feel confident in your protection here in Webster Groves! #MCgotyourback"
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DailySmartKids

April 22, 2026

5  out of  5
rating by DailySmartKids
"State farm, was highly recommended by my mom and sister. They definitely helped our family quickly obtain our new rental insurance policy. I really appreciate the service they provided us today. 😁"
We responded:
"Thank you so much for your 5 ⭐️ review! We are glad we could help you out with your renters insurance! Thank you for supporting your local woman-owned insurance agency! We look forward to properly covering you and your family for years to come!"
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Kelsie Wall

April 20, 2026

5  out of  5
rating by Kelsie Wall
"I’ve been shopping for home and auto insurance in the St. Louis area for years, and I finally found an agency that actually takes the time to explain everything! Melissa Carlton’s State Farm office on Watson Road helped me bundle my homeowners insurance and car insurance into one policy that saved me a significant amount of money every month. Kyle walked me through every coverage option — collision, comprehensive, liability, and homeowners deductibles — without any pressure. He made sure I understood exactly what I was getting and where I might have gaps. I felt like I was talking to someone who genuinely cared about protecting my family, not just making a sale. If you’re in Webster Groves, Crestwood, Shrewsbury, or anywhere in the St. Louis metro and you’re looking for home insurance or auto insurance, do yourself a favor and call this office first. The bundling discounts alone are worth it, and the customer service is unlike anything I’ve experienced at other agencies."
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ava carlton

April 20, 2026

5  out of  5
rating by ava carlton
"I worked with Melissa Carlton at State Farm in Webster Groves and had an amazing experience. She helped me with auto and home insurance, explained my coverage in a way no one ever has, and actually found gaps in my old policy. If you’re looking for the best insurance agent in St. Louis or Webster Groves, I highly recommend her. Super responsive and truly has your back."
We responded:
"Thank you so much, Ava! We loved helping you with your auto and home insurance here in Webster Groves. Making sure everything is properly covered-not just priced-right- is what we focus on! We're always here if you need anything. #MCgotyourback"
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david whitten

April 17, 2026

5  out of  5
rating by david whitten
"Great people. Knowledgeable about product. Very helpful. Would recommend."
We responded:
"Thank you so much for the 5 ⭐️ review! We are super glad we could take care of you in the best way possible with your Auto and Motorcycle insurance! We hope to insure you for years to come!"
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Ann Tang

April 16, 2026

5  out of  5
rating by Ann Tang
"Great service and very friendly staff!!"
We responded:
"Thank you so much for your 5 ⭐️ review, Ann! Our local, woman-owned, Webster Groves agency appreciates your support! We hope to insure you for the years to come!"
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Meredith Bookstaver

April 10, 2026

5  out of  5
rating by Meredith Bookstaver
"Kyle is so great! He was patient with our million questions and took the time to ensure we understood everything. The most pleasant insurance conversation we’ve ever had."
We responded:
"Thank you so much for your 5 ⭐️ review, Meredith! We are so happy Kyle took amazing care of you and that you found him patient and pleasant! We hope to insure you and your family for The years to come! "
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Ryan Findlay

April 10, 2026

5  out of  5
rating by Ryan Findlay
"Kyle was a major help for us recently as we dealt with a fun fiasco with our lender. He went above and beyond in many ways and is a another reason why we will always stay loyal to the Melissa Carlton State Farm team."
We responded:
"Thank you Ryan! We appreciate your business. So glad that we could help you with your auto and renters insurance. We look forward to working with you in the future."
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Walter Witt

April 9, 2026

5  out of  5
rating by Walter Witt
"Amazing service, Alex saved my mother thousands from her previous car insurance and was very helpful with any questions we had. Everything was smooth and went by incredibly well. Highly recommend this branch to anyone trying to save on insurance."
We responded:
"Thanks for the 5 ⭐️ review Walter! We are very glad that Alex could help save your mom money on her car insurance! Thank you for supporting you local STL insurance agency!"
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Ken/Jodie Hintze

April 9, 2026

5  out of  5
rating by Ken/Jodie Hintze
"Tanell was very nice, kind and thorough."
We responded:
"Thank you for the 5 Star review! Tanell loves helping clients with their insurance needs!"
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Lexi Morgan

April 9, 2026

5  out of  5
rating by Lexi Morgan
"Becky is great!!! She answered all of my questions and is very nice. Definitely recommend!!"
We responded:
"Thank you! I’ll be sure to share this with Becky—she takes great pride in making sure every policy review is thorough and easy to understand. We love serving our local community and keeping car insurance simple for our neighbors."
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Brian Morgan

April 9, 2026

5  out of  5
rating by Brian Morgan
"Becky is amazing !!! Thank you for helping me with all my insurance questions. I would highly recommend"
We responded:
"Thank you for choosing us for your car insurance! Becky and the rest of our Saint Louis team are always here to help with your insurance needs or a quick policy review. We value our relationship with you!"
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Joshua

April 7, 2026

5  out of  5
rating by Joshua
"Alex didn't just help me he built a honest trusting relationship with me and helped me with knowing what I needed to do. It took two calls as I didn't have everything I needed. He was patient and understanding."
We responded:
"Thank you for the 5 ⭐️ review Joshua! Were are glad Alex could help you out with your insurance. Thank you for supporting your local Webster Groves agency!"