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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


March 14, 2023

5  out of  5 rating by Jordan
"Natalie Baustian was awesome!! She is super helpful answering all my questions and helps me understand every little detail. I would recommend her to anyone looking for insurance."

Lisa Stevens

March 12, 2023

5  out of  5 rating by Lisa Stevens
"Great customer service and extremely knowledgeable. I appreciate their guidance and patience with all my questions! Thank you so much!!"

Elizabeth Coleman

March 10, 2023

5  out of  5 rating by Elizabeth Coleman
"Natalie was so helpful on getting me a quote in my budget and making sure she met all my criteria!"

Leah Middleton Schlueter

March 3, 2023

5  out of  5 rating by Leah Middleton Schlueter
"Recently switched our insurance company. Loved working with Melissa Carlton! She was always there to answer my thousands of questions, get us the best deals and quotes etc. couldn’t ask for better lady to work with! If you’re looking for a great person who can save you money contact Melissa! So happy we found her!"

Lucie Switalski

February 23, 2023

5  out of  5 rating by Lucie Switalski
"Natalie is fantastic!"

Lisa Ritter Hayman

February 16, 2023

5  out of  5 rating by Lisa Ritter Hayman
"Sumer has done an outstanding job helping me. She is courteous, knowledgeable, and responds quickly to my inquiries. Enjoy doing business with her."

Beth Eberle

February 14, 2023

5  out of  5 rating by Beth Eberle
"I couldn't be more happy with the customer service that I received from Melissa Carltons State Farm Agency. This was the most seamless experience I have ever had when dealing with Auto/Home Insurance. Ask for Katie! She was exceptional with my quote request and had a number for me within an hour. Thanks Katie for all of your help. You are an asset to Melissa's Agency!"

jennifer baustian

February 13, 2023

5  out of  5 rating by jennifer baustian
"Natalie was very professional and knowledgeable. She wasn’t pushy at all . She gave me the information on what coverage I had or needed and let me make up my mind."

Nicole Merren

February 2, 2023

5  out of  5 rating by Nicole Merren
"I'm really glad I went to this agency and spoke with Katie! She was undoubtedly exceptional, she answered all my questions and got me such a good deal that even my dad decided to switch to State Farm. If you are a student, check their Good student discount (: Everyone on this agency is friendly and helpful, but if you can definitely ask for Katie!"

polly jordan

January 27, 2023

5  out of  5 rating by polly jordan
"My experience with Melissa Carlton’s office has always been exceptional. They are all extremely helpful. Summer is always so polite, helpful, and very friendly!! Great office to work with"

Lejla Šehić

January 20, 2023

5  out of  5 rating by Lejla Šehić
"I was with GEICO for a year. They overcharged a lot. I called State Farm, and they were so nice and polite. They were so cooperative. With them I am paying half of what I was paying then when I was with GEICO."

Diane Evans

January 17, 2023

5  out of  5 rating by Diane Evans
"She is a very good worker."

Cory Moore

January 13, 2023

5  out of  5 rating by Cory Moore
"Sumer was wonderful"
Profile photo of 28bigjuicy1


January 13, 2023

5  out of  5 rating by 28bigjuicy1
"Sumer is so professional, I was told by other companies I was foolish about putting full coverage on my 2005 Escalade, but she was happy to do It for me, and she explained all my options an what would best fit me. Now me an my 28’s are riding in style and fully covered. Thanks Sumer you rock.."

Dana Turner

January 13, 2023

5  out of  5 rating by Dana Turner
"I called for a quote and spoke with the nicest young lady. Her name was Ms. Sumer, I was a bit confused but she was very patient and remained professional with me. Thank you so much Ms. Sumer"

Lil JoJo

January 13, 2023

5  out of  5 rating by Lil JoJo
"Katie was very helpful with getting my home, car and personal items insured! Highly recommend :)"

Merle's Hand

January 6, 2023

5  out of  5 rating by Merle's Hand
"These guys are on it always have the solution you need quickly"

Connor Lynch

December 21, 2022

5  out of  5 rating by Connor Lynch
"Melissa Carlton has been a great State Farm agent to work with since I moved to St. Louis! Kelsie Wall has also been tremendously helpful in organizing my policies and finding the best rates. I highly recommend this office for all of your insurance needs!"

Lauren Reinhardt

December 16, 2022

5  out of  5 rating by Lauren Reinhardt
"Katie Hromadka was a fabulous agent to work with. She helped my family save a ton of money with ease. Would absolutely recommend working with her."

what sup

December 4, 2022

5  out of  5 rating by what sup
"Amazing service!!"

glenn fuselier

December 2, 2022

5  out of  5 rating by glenn fuselier
"I switched to Melissa Carlton State Farm because she gave me more coverage at a cheaper rate than what I was paying! Melissa Carlton's staff is friendly, thorough, and knowledgeable with a personal touch. I highly recommend you calling for a quote!"

Tommy Robinson

November 30, 2022

5  out of  5 rating by Tommy Robinson
"Melissa has been the best agent to work with! She listened to all my needs and went beyond them. She helped me save a ton of money on car and home insurance, which has enabled me to be able to do more w the amount in no longer spending on insurance. Thanks for being so great with my family. Definitely would recommend Melissa to all!"

Bob Carmack

November 22, 2022

5  out of  5 rating by Bob Carmack
"My wife and I have been State Farm Clients for 30+ years and We have had Melissa Carlton as our agent for around 8 years. Her and her staff have done an amazing job for us and they are the reason that we continue to do business with State Farm. If we have an issue all we have to do is call her office and they walk us through any situation that we have and always with a smile,I have several friends and family members that have Melissa and her team for insurance and are extremely satisfied,thank you again for your expertise and professionalism. Bob and Debbie Carmack"

Phil Koke

November 22, 2022

5  out of  5 rating by Phil Koke
"Melissa was awesome and made everything very easy and saved me hundreds of dollars a month so glad I switched look forward to being with them for the coming years. Thanks again!!"

Stephanie Barken

November 14, 2022

5  out of  5 rating by Stephanie Barken
"The overwhelming thought of reviewing and possibly changing my homeowners and auto insurance that I had for decades actually proved to be very informative and easy to do with Melissa! I was offered "apples to apples" comparisons for both policies with State Farm and voila! I have both policies at a much reduced cost! Thanks to Melissa for making this transition so easy. Definitely a 5 Star experience!"