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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jordan Rogers

Jordan Rogers

May 27, 2025

5  out of  5
rating by Jordan Rogers
"Thanks to Katie for talking to me about renter’s insurance! Katie was super helpful and answered all my questions. I had a great experience!"
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Keegan Bertsch

May 23, 2025

5  out of  5
rating by Keegan Bertsch
"Katie was great when it came to finding ways to save on my"
We responded:
"Thank you so much for the 5 stars, Keegan!! We’re glad we could get you the best coverage for your car!!"
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Steven Brunwasser

May 23, 2025

5  out of  5
rating by Steven Brunwasser
"Katie is super helpful and an absolute pleasure to talk to. She’s very knowledgeable and willing to answer all my questions."
We responded:
"Thank you so much for the review, Steven!"
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Maggie Crane

May 22, 2025

5  out of  5
rating by Maggie Crane
"We worked with Kyle on a commercial policy, and he was extremely helpful, thorough, and above all, kind. Very knowledgeable and made us confident in our coverage choice with State Farm."
We responded:
"Thank you so much Maggie for your 5 ⭐️ review! We are so happy Kyle was helpful in setting up your Commercial Insurance, and we hope to protect you and your family for the years to come! "
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A Scurlock

May 19, 2025

5  out of  5
rating by A Scurlock
"Sumer Grimes, Melissa Carlton, and Katherine Brunwasser do exceptionally well with the auto insurance support they provide. I would recommend them to any family member, friend, co-worker, or anyone in need of obtaining auto insurance. Thanks a ton for such high-quality service and tremendous help over the past few years! You all rock!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jess P

May 15, 2025

5  out of  5
rating by Jess P
"What a wonderful experience I had with Anna from this agency! She helped me get switched over from my current policy on my home and 3 autos saving quite a bit in premiums per year. She was knowledgeable and made sure all my coverages were understood and exactly where I needed them to be. Thanks so much, Anna!"
We responded:
"Thank you, Jess! We are honored you trusted us with your home & auto insurance. So glad we were able to get you switched over and save! We’re glad that Stray Rescue helped get us in contact 💕🐾"
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Nichole S

May 14, 2025

5  out of  5
rating by Nichole S
"We recently changed our insurance to State Farm and worked with Kyle at Melissa Carlton's office. Kyle was prompt, thorough, friendly, and a pleasure to work with. Looking forward to a great relationship with this office, and Kyle!"
We responded:
"Thank you so much for your 5 ⭐️ review Nichole! We are happy Kyle took care of all of your needs! We look forward to insuring you and your family for the years to come! "
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Autumn Ingoldsby

May 14, 2025

5  out of  5
rating by Autumn Ingoldsby
"You will get the care and service you need with this team. Kyle helped me with our home and car insurance and it was incredibly easy and he was very informative. If I ever have questions he always answers them quickly!"
We responded:
"Thank you so much for your 5 ⭐️ review, Autumn! So happy Kyle took care of your auto and home insurance needs, and was great to work with! "
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Nico Wyrick

May 14, 2025

5  out of  5
rating by Nico Wyrick
"I had an amazing experience working with Tanell—as a young adult, I was honestly overwhelmed and unsure where to start, but she made the entire process so easy and stress-free. Tanell took the time to explain everything in simple terms, answered all of my questions with patience, and helped me find coverage that fits both my needs and my budget. I really appreciated how approachable and knowledgeable she was- no pressure, just honest guidance. Highly recommend for anyone looking for a trustworthy and supportive insurance agent!"
We responded:
"Nico, thanks for the 5-Star Review!! It is such a blessing to work alongside you. Thankful to help you achieve your goals!"
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Brad Paubel

May 13, 2025

5  out of  5
rating by Brad Paubel
"I had an absolutely wonderful experience working with Melissa Carlton and Katie Brunwasser. From the very beginning, they made me feel heard and genuinely cared for. They took the time to truly understand my unique situation and went above and beyond to find a solution that was not only effective but also cost-conscious. What really stood out to me was how approachable and easy they were to work with. Communication was seamless, and I always felt like I was in capable, compassionate hands. It never felt rushed or transactional—they were patient, attentive, and incredibly knowledgeable. It's rare to find professionals who combine expertise with such a high level of personal care. Melissa and Katie are a remarkable team, and I’m so grateful for their help. I highly recommend working with them if you're looking for someone who will truly advocate for you and make the process as smooth and stress-free as possible."
We responded:
"What an incredible review, thank you so much, Brad! We’re so happy we were able to help you out and make you feel heard!!"
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Eli Rivas

May 9, 2025

5  out of  5
rating by Eli Rivas
"We are very pleased with Kathie Brunwasser helping us with our policies. Kathie is very knowledgeable and understanding always helping us with our insurance needs. Can't thank her enough for her hard work ethic and dedication."
We responded:
"Thank you so much for the kind review, Eli!! It was our pleasure to help you out!!"
Profile photo of Kerry Jones

Kerry Jones

May 8, 2025

5  out of  5
rating by Kerry Jones
"At my recommendation, my boyfriend stopped into the office to get a quote on auto and condo insurance. He worked with Anna who efficiently got him switched over and saving a bunch of money from his previous carrier. It did cause some changes to my policy (more savings!) which Anna packaged together and provided all the information to me. And, she gave us a call to walk through things and make sure we understood everything. Another great experience with Melissa Carlton's office. Highly recommend!"
We responded:
"Thank you Kerry! Clients like you are the reason we do what we do. Glad to have you all insured here now!"
Profile photo of Casey McConnell

Casey McConnell

April 28, 2025

5  out of  5
rating by Casey McConnell
"I had such a great time, Anna was so pleasant and helpful and walked me through my renters insurance policy!"
We responded:
"Thank you for the feedback! We appreciate you!"
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Leah Bross

April 27, 2025

5  out of  5
rating by Leah Bross
"Great service. Hanako was amazing!"
We responded:
"Thank you for your 5 star review!! ⭐⭐⭐⭐⭐"
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Eamon Linskey

April 27, 2025

5  out of  5
rating by Eamon Linskey
"Katie Brunwasser is the best!"
We responded:
"Thanks for the review, Eamon!! Glad we could help you with your coverages!!"
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Tim LaMonica

April 24, 2025

5  out of  5
rating by Tim LaMonica
"Tanell was excellent. She was very courteous, friendly and knowledgeable. She explained in detail my Auto, Home and Umbrella coverage as well going over the deductibles for each plan. Found the past plan for our insurance needs."
We responded:
"Thank you so much for the 5-Stars Tim!! I’m so happy to help your family!!!"
Profile photo of Cathie Long

Cathie Long

April 22, 2025

5  out of  5
rating by Cathie Long
"Tanell is amazing and worked so hard to save us money. Thanks!"
We responded:
"Cathie thank you for your excellent review! Working with your family is a joy!!"
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Dan Brunwasser

April 19, 2025

5  out of  5
rating by Dan Brunwasser
"Katie was really helpful and answered all my questions!"
We responded:
"Good to hear, Dan! Thanks for the review!"
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Taylor Snyder

April 19, 2025

5  out of  5
rating by Taylor Snyder
"Hanako was amazing! Had a great call and was super attentive and kind! Love when customer service is as good as this!"
We responded:
"Thank you so much for your kind review Taylor! We love serving our community and giving the best service we can! 😊"
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Doug Bean

April 19, 2025

5  out of  5
rating by Doug Bean
"Katie was fantastic to work with—knowledgeable, friendly, and quick to respond. She made the insurance process easy and stress-free. Highly recommend!"
We responded:
"Thanks for the review, Doug!! Glad we could make things so easy!"
Profile photo of Sarah Christianson

Sarah Christianson

April 19, 2025

5  out of  5
rating by Sarah Christianson
"Katie did an awesome job explaining what the terms of my car insurance meant! 10/10 recommend"
We responded:
"Glad we could help you out, Sarah!"
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Layton Aho

April 18, 2025

5  out of  5
rating by Layton Aho
"Hanako was a pleasure to work with!"
We responded:
"Thank you so much for your wonderful review! ⭐⭐⭐⭐⭐"
Profile photo of Jeff Wells

Jeff Wells

April 18, 2025

5  out of  5
rating by Jeff Wells
"Tanell was very helpful and patient csi. E I haven’t even considered an alternative insurance provider for decades. Highly recommend!!"
We responded:
"Thank you so much for the excellent review Jeff! Always great to work with you!!!"
Profile photo of Xavier Brown

Xavier Brown

April 18, 2025

5  out of  5
rating by Xavier Brown
""Lovely chat with Hanako, very smart staff.""
We responded:
"Thank you so much for your 5 star review! We are so happy to hear you had a great experience! 😊"
Profile photo of Margaret Hagen

Margaret Hagen

April 18, 2025

5  out of  5
rating by Margaret Hagen
"Hanako at the front desk was awesome, really put my mind at ease in a stressful time."
We responded:
"Thank you Maggie for your lovely review! We are so happy Hanako was able to put your mind at ease! 🥰"