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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Casey McConnell

Casey McConnell

April 28, 2025

5  out of  5
rating by Casey McConnell
"I had such a great time, Anna was so pleasant and helpful and walked me through my renters insurance policy!"
We responded:
"Thank you for the feedback! We appreciate you!"
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Leah Bross

April 27, 2025

5  out of  5
rating by Leah Bross
"Great service. Hanako was amazing!"
We responded:
"Thank you for your 5 star review!! ⭐⭐⭐⭐⭐"
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Eamon Linskey

April 27, 2025

5  out of  5
rating by Eamon Linskey
"Katie Brunwasser is the best!"
We responded:
"Thanks for the review, Eamon!! Glad we could help you with your coverages!!"
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Tim LaMonica

April 24, 2025

5  out of  5
rating by Tim LaMonica
"Tanell was excellent. She was very courteous, friendly and knowledgeable. She explained in detail my Auto, Home and Umbrella coverage as well going over the deductibles for each plan. Found the past plan for our insurance needs."
We responded:
"Thank you so much for the 5-Stars Tim!! I’m so happy to help your family!!!"
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Cathie Long

April 22, 2025

5  out of  5
rating by Cathie Long
"Tanell is amazing and worked so hard to save us money. Thanks!"
We responded:
"Cathie thank you for your excellent review! Working with your family is a joy!!"
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Dan Brunwasser

April 19, 2025

5  out of  5
rating by Dan Brunwasser
"Katie was really helpful and answered all my questions!"
We responded:
"Good to hear, Dan! Thanks for the review!"
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Taylor Snyder

April 19, 2025

5  out of  5
rating by Taylor Snyder
"Hanako was amazing! Had a great call and was super attentive and kind! Love when customer service is as good as this!"
We responded:
"Thank you so much for your kind review Taylor! We love serving our community and giving the best service we can! 😊"
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Doug Bean

April 19, 2025

5  out of  5
rating by Doug Bean
"Katie was fantastic to work with—knowledgeable, friendly, and quick to respond. She made the insurance process easy and stress-free. Highly recommend!"
We responded:
"Thanks for the review, Doug!! Glad we could make things so easy!"
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Sarah Christianson

April 19, 2025

5  out of  5
rating by Sarah Christianson
"Katie did an awesome job explaining what the terms of my car insurance meant! 10/10 recommend"
We responded:
"Glad we could help you out, Sarah!"
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Layton Aho

April 18, 2025

5  out of  5
rating by Layton Aho
"Hanako was a pleasure to work with!"
We responded:
"Thank you so much for your wonderful review! ⭐⭐⭐⭐⭐"
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Jeff Wells

April 18, 2025

5  out of  5
rating by Jeff Wells
"Tanell was very helpful and patient csi. E I haven’t even considered an alternative insurance provider for decades. Highly recommend!!"
We responded:
"Thank you so much for the excellent review Jeff! Always great to work with you!!!"
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Xavier Brown

April 18, 2025

5  out of  5
rating by Xavier Brown
""Lovely chat with Hanako, very smart staff.""
We responded:
"Thank you so much for your 5 star review! We are so happy to hear you had a great experience! 😊"
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Margaret Hagen

April 18, 2025

5  out of  5
rating by Margaret Hagen
"Hanako at the front desk was awesome, really put my mind at ease in a stressful time."
We responded:
"Thank you Maggie for your lovely review! We are so happy Hanako was able to put your mind at ease! 🥰"
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Angie Spencer

April 18, 2025

5  out of  5
rating by Angie Spencer
"Katie and Melissa we lovely to work with and got me what felt like a good deal on a bundle! Highly recommend."
We responded:
"Thanks for the great review, Angie!! We’re so glad we could get you some savings!! "
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Terry Hopkins

April 18, 2025

5  out of  5
rating by Terry Hopkins
"Such a helpful agency. Tanell Spears is always accommodating, pleasant and willing to help. This State Farm team goes up and beyond to help in their community. Not to mention, their clients."
We responded:
"Thank you so much for 5-Stars!!! We LOVE serving our community!!!"
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JESSE LANDIS

April 18, 2025

5  out of  5
rating by JESSE LANDIS
"Melissa’s office has the best customer service!"
We responded:
"Thank you so much for your 5 ⭐️ review, Jesse! We pride ourselves on our customer service, and our small Webster Groves agency appreciates your support! "
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Zachary Steele

April 18, 2025

5  out of  5
rating by Zachary Steele
"This agency is truly the best in the business! Their knowledge, professionalism, and genuine care for their clients really set them apart. I never felt like just another sale—they always had my best interest at heart. Huge thanks to MC and the entire team for going above and beyond!"
We responded:
"Thank you so much for your 5 ⭐️ review, Zachary! We are so happy that we made an impact on your insurance experience! "
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Bart Vatterott

April 17, 2025

5  out of  5
rating by Bart Vatterott
"Awesome professional service. A pleasure to work with"
We responded:
"We appreciate your positive feedback. Thanks for choosing our office and the 5 ⭐️ review!"
Profile photo of Alma Bradley

Alma Bradley

April 17, 2025

5  out of  5
rating by Alma Bradley
"Sumer has always been a cheerful, happy person when I come into this office, all of Melissa's staff here has been very kind and helpful. I definitely recommend this State Farm office for all your insurance needs!"
We responded:
"Thank you so much for your kind words Alma! We are so happy Sumer has been able to help you with all your auto, renters and life insurance needs. Please let us know if you need anything at all. "
Profile photo of John Michael Pasquesi

John Michael Pasquesi

April 11, 2025

5  out of  5
rating by John Michael Pasquesi
"They have helped me so many times with many different things I had to figure out for the first time! Shelby and everyone at the office are absolutely lovely and incredibly helpful! Highly recommend! Edit: just got set up for a second car through this office! Sumer helped me and made it super easy to add a new car! The recommendation stands a year later!"
We responded:
"Thank you so much John! We are more than happy to help you with any and all auto insurance needs in the future!"
Profile photo of Jeff Adams

Jeff Adams

April 11, 2025

5  out of  5
rating by Jeff Adams
"Anna, along with all of Melissa's Carlton's staff have been an absolute pleasure to work with. I have been extremely impressed with their communication, quick responses, and professionalism. Highly recommend for all insurance needs."
We responded:
"Thanks for the 5 star review! ⭐️ We appreciate you allowing us to continue helping with your insurance needs! "
Profile photo of Greg Martin

Greg Martin

April 10, 2025

5  out of  5
rating by Greg Martin
"Just got through working with Summer @ State Farm. She was very thorough and extremely polite as I asked a lot of questions. I needed several quotations and she was understanding, helpful and gave me everything I needed to make an educated decision. I have both my auto and home as well as supplemental Medical insurance with State Farm. I have worked with both Melissa and Summer and highly recommend them for all insurance needs."
We responded:
"Thank you so much for your 5 star review Greg! We are so happy Sumer could assist you with your umbrella, home , and auto insurance needs. We hope to be an invaluable resource to you for the many years to come. Please let us know if you need anything at all. "
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Jayden Dake

April 10, 2025

5  out of  5
rating by Jayden Dake
"I went up to this statefarm location to get a good quote and left with an amazing quote. I thank Katie for helping find the best options for the best quote."
We responded:
"I'm so glad we got to help you save some money and stay covered, Jayden! Come in anytime!"
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Benjamin Cole

April 10, 2025

5  out of  5
rating by Benjamin Cole
"Anna Trojahn went above and beyond to make sure all my insurance needs were met. I could t recommend her and the Melissa Carlton Stare Farm group more."
We responded:
"Thank you for your kind words! We appreciate you ⭐️"
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Erin O'Donnell

April 8, 2025

5  out of  5
rating by Erin O'Donnell
"Kyle was nice and friendly! Made switching vehicles quick and easy. Thank you!"
We responded:
"Thank you so much for your 5 ⭐️ review, Erin! So happy Kyle was able to take great care of you, and congrats again on the new car! "