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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Adrienne Palmore

September 17, 2023

5  out of  5 rating by Adrienne Palmore
"Katie has been exceptionally great"

Lola Brown

September 16, 2023

5  out of  5 rating by Lola Brown
"Should you ever need anything with State Farm this is the go to lady Ms Kelsie Wall ! It was a phenomenal experience working with her today she’s very patient and knowledgeable about the company she works for ! Along with that she listened to my concerns and cry’s lol and she did EXACTLY what needed to be done. Thanks again, Lawanda"

Sarah Haggard

August 22, 2023

5  out of  5 rating by Sarah Haggard
"I don’t often leave reviews but when I get excellent service I do! ⭐️⭐️⭐️⭐️⭐️Five stars to Melissa Carlton and her staff, Melissa and Kelsie in particular!! They are the best! I have been with State Farm for 30 years and I was transferred to Melissa years ago when my agent retired. I am so grateful!!! She is alway helpful, honest, and ready to go to bat for you regardless. I couldn’t be happier with her. Everyone in her office is polite, patient and attentive. Melissa and Kelsie go above and beyond. Thank you for all that you do!"

Bridget Allen

August 18, 2023

5  out of  5 rating by Bridget Allen
"Katie was great! She responded very quickly to my emails and phone calls. She was very nice, helpful and professional!! Switching to State Farm has been a great experience so far!"

Jeremy Woodyard

August 12, 2023

5  out of  5 rating by Jeremy Woodyard
"Melissa Carlton’s office has always been second to none when it comes to customer service. Specifically, Kelsie helped me add my wife and bundle homeowners with my existing auto insurance. She answered every question I had and was readily available via email or phone call. I highly recommend her and this office for any of your insurance needs."

Cody Jovanovic

August 12, 2023

5  out of  5 rating by Cody Jovanovic
"Kelsi was a great help and knew how to help fix my problems right away."

olivia hotze

August 10, 2023

5  out of  5 rating by olivia hotze
"Alyssa Hotze!!"

Jenn Srnka

August 10, 2023

5  out of  5 rating by Jenn Srnka
"Melissa is amazing! She is responsive & very helpuful. She does not pressure you! She is a joy to work with!"

Burt Williams

July 31, 2023

5  out of  5 rating by Burt Williams
"Sumer, Katie and the rest of the staff is ALWAYS AWESOME! They are always professional, prompt and attentive to my insurance needs. Their pricing is great. Thank you!"

julia rizzo

July 29, 2023

5  out of  5 rating by julia rizzo
"Alyssa is great!"

Renee Duenow

July 28, 2023

5  out of  5 rating by Renee Duenow
"Katie at Melissa Carlton's office was extremely helpful and answered all of my questions thoroughly regarding new home and auto insurance for my family. She was able to save me a significant amount on my premiums over my previous company and offered great rates for teen drivers."

Mike Rizzo

July 28, 2023

5  out of  5 rating by Mike Rizzo
"Alyssa is wonderful!"

Carcala Blackwood

July 28, 2023

5  out of  5 rating by Carcala Blackwood
"Cathy Schneider is very helpful and friendly"

Tony Yingling

July 20, 2023

5  out of  5 rating by Tony Yingling
"Cathy was awesome and very polite"

Sam Hall

June 30, 2023

5  out of  5 rating by Sam Hall
"Great experience. Very knowledgeable about their products. Would recommend! I worked with Alyssa Hotze. She was great!!"

Mark Conn

June 30, 2023

5  out of  5 rating by Mark Conn
"Alyssa Hotze-Great job!!"

Arman Dzafic

June 30, 2023

5  out of  5 rating by Arman Dzafic
"Alyssa was great to work with! She was extremely informative, and appreciate all the hard work she put in to getting me all the appropriate quotes needed. She’s the best!"

Kim Burr

June 26, 2023

5  out of  5 rating by Kim Burr
"They are very helpful and you won’t be disappointed!"

heather montgomery

June 22, 2023

5  out of  5 rating by heather montgomery
"Amazing service!"


June 22, 2023

5  out of  5 rating by Max
"Alyssa was such a big help! Definitely referring my friends and family!"
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Sasa Zamfir

June 13, 2023

5  out of  5 rating by Sasa Zamfir
"I’m very pleased with the service that I received from Summer and your agency! Keep up the good work! Gabriela"

Ryan Bauer

June 12, 2023

5  out of  5 rating by Ryan Bauer
"Was able to get me a lower insurance rate with better benefits!"

Evan Riganti

June 12, 2023

5  out of  5 rating by Evan Riganti
"Was great communication"

Eugene S

June 3, 2023

5  out of  5 rating by Eugene S
"Melissa and her team are very responsive, knowledgeable, professional, and quick. They were able to provide me with a decent quote and activate my insurance faster than my old agency could answer basic questions despite already having all of my information. All comes down to excellent communication."

Chuck Bellanca

June 2, 2023

5  out of  5 rating by Chuck Bellanca
"Thanks to Ms. Melissa Carlton and crew for their dedication. Ms. Sumer is the best. Always getting friendly, fast service! Thanks 😊"